Refund policy

Last Updated: September 14, 2026

At Treequlhaq, we provide customers with a clear process for returns, cancellations, and refunds.

This Refund Policy explains Treequlhaq’s 30-day commercial return period, return eligibility requirements, return shipping responsibility, refund procedures, and applicable consumer rights.

Nothing in this policy limits consumer rights that cannot legally be limited or excluded under applicable law.

Policy Summary

Return Request Period: 30 calendar days after delivery
Restocking Fee: $0.00 — no restocking fee
Refund Processing: 1–3 business days after the return is inspected and approved
Change-of-Mind Return Shipping: Paid by the customer
Incorrect, Damaged, or Confirmed Defective Item: Reasonable return shipping arranged or covered by Treequlhaq
Refund Method: Original payment method
Primary Sales Market: United States

1. 30-Day Return Period

Customers can submit a return request within 30 calendar days after receiving their order.

The 30-day period begins on the date the order is delivered to the customer or the customer’s designated recipient.

Products must meet the eligibility requirements described in this Refund Policy.

This commercial return policy does not limit mandatory consumer rights provided by applicable law.

2. How to Submit a Return Request

To begin a return, contact Treequlhaq Customer Support at:

Email: hello@treequlhaq.com

Please provide:

Order number
Full name
Email address used for the order
Product name and return quantity
Reason for the return
Photos or supporting information for damaged, defective, incorrect, or materially misdescribed products

After reviewing the request, Treequlhaq will provide the applicable return instructions and return destination.

An approved commercial return should be shipped within 14 calendar days after receiving the return instructions.

Do not send a return package before receiving return instructions from Treequlhaq.

Do not send products to the Treequlhaq business address unless Customer Support specifically confirms that address as the return destination for your order.

3. Eligible Returns

To qualify under Treequlhaq’s 30-day commercial return policy, the returned product must meet the following conditions:

Return request submitted within 30 calendar days after delivery
Product only tried on or inspected to determine its nature, characteristics, and fit
Product not worn beyond reasonable inspection
Product not washed, altered, or intentionally damaged
Original tags attached when tags were supplied
Included accessories returned with the product
Product free from stains, odors, makeup marks, deodorant marks, pet hair, and other signs of use beyond reasonable inspection
Product remains in a condition suitable for return processing

Customers can inspect clothing, footwear, handbags, and fashion accessories to the extent reasonably necessary to evaluate the product.

4. Size, Fit, Color and Change-of-Mind Returns

Customers can request a return when an eligible product does not fit as expected or when the customer changes their mind about the size, color, style, or product.

Customers should review the available product description, size information, measurements, colors, materials, and other product information before ordering.

A return resulting from the customer's selection or preference, including size, fit, color, or style, is treated as a change-of-mind return.

For change-of-mind returns, the customer is responsible for the return shipping cost.

If a product is materially different from its description, specifications, measurements, or other material information displayed on the product page, contact hello@treequlhaq.com.

5. Items Not Eligible for Commercial Return

The following products are not eligible under Treequlhaq’s commercial 30-day return policy:

Products worn beyond reasonable inspection or try-on
Products washed or altered after delivery
Products damaged after delivery through improper use, care, or storage
Products with stains, odors, makeup marks, deodorant marks, pet hair, or other signs of use
Products missing original tags when tags were supplied
Products missing included accessories
Products returned after the applicable return deadline

For hygiene-sensitive products, including certain swimwear and underwear, any hygiene seal or protective strip must remain intact when supplied and required for return eligibility.

These restrictions do not remove applicable legal rights concerning defective, damaged, incorrect, materially misdescribed, or otherwise non-conforming products.

6. Damaged, Defective or Incorrect Items

Customers who receive a damaged, defective, materially misdescribed, or incorrect product should contact:

hello@treequlhaq.com

Please provide:

Order number
Description of the issue
Clear photos or videos showing the issue when available

Photos or videos help Treequlhaq assess the issue. Other reasonable supporting information will be reviewed when photographic evidence cannot be provided.

When Treequlhaq confirms that a product is incorrect, damaged on arrival, defective, or materially misdescribed, Treequlhaq will arrange or cover the reasonable return shipping cost.

Depending on the circumstances and applicable consumer law, the available resolution can include:

Repair
Replacement
Price reduction
Refund to the original payment method

7. Return Shipping Costs & Return Destination

Treequlhaq operates from France.

Customers must contact Treequlhaq before mailing a return. The return destination applicable to the order will be provided with the return instructions.

The business address displayed on our website is not automatically the return address. Do not send a return to the business address unless Treequlhaq Customer Support specifically confirms it in writing.

For change-of-mind returns and other customer-initiated returns not caused by a Treequlhaq error or confirmed product defect, the customer is responsible for the return shipping cost.

This includes returns resulting from:

Change of mind
Incorrect size selection
Fit preference
Color preference
Style preference
Other preference-based reasons

For an incorrect, damaged, defective, or materially misdescribed product confirmed by Treequlhaq, Treequlhaq will arrange or cover the reasonable return shipping cost.

When customers are responsible for return shipping, the applicable shipping cost depends on the return destination, carrier, shipping method, package size, package weight, and other carrier charges.

If the return instructions require a United States customer to send a product to a return destination outside the United States, the return is an international shipment and international return shipping charges may apply.

When applicable to a customer-paid international return, customs duties, import charges, brokerage fees, or other carrier charges associated with the return shipment are the responsibility of the customer unless applicable law requires otherwise.

The return destination and applicable instructions will be provided before the customer mails the return.

When arranging customer-paid return shipping, customers should use a trackable shipping service and retain the shipping receipt and tracking information until the return is completed.

8. No Restocking Fee

Treequlhaq does not charge a restocking fee.

The restocking fee for approved returns is:

$0.00

Treequlhaq does not deduct a general handling, processing, or restocking fee from an approved refund.

This does not prevent a reduction in the refundable amount when permitted by applicable law because a product has been used or handled beyond the applicable return conditions.

9. Exchange Policy

Treequlhaq does not provide direct exchanges as its standard exchange process.

To obtain a different size, color, style, or product:

Return the eligible original product according to this policy.
Receive the applicable refund.
Place a new order for the desired product.

For incorrect, damaged, or defective products, contact hello@treequlhaq.com. Treequlhaq will review the issue and provide the applicable resolution.

10. Refund Inspection and Processing

After receiving a returned product, Treequlhaq will inspect the return and notify the customer of the refund decision.

For an approved refund:

Refunds are issued to the original payment method
Treequlhaq processes the refund within 1–3 business days after approval
No restocking fee is deducted
Store credit or a gift card does not replace a monetary refund unless the customer chooses that option
Refund confirmation is sent to the email address associated with the order

The customer’s bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the refund after Treequlhaq submits it.

Any mandatory refund deadline established by applicable law takes priority over Treequlhaq’s commercial processing timeframe.

11. Order Cancellation Before Shipment

Customers can request cancellation by contacting hello@treequlhaq.com as soon as possible after placing an order.

If the order has not entered fulfillment or shipment, Treequlhaq will process the cancellation request.

Once an order has entered fulfillment or has been shipped, operational cancellation is no longer available. The customer can use the applicable return procedure after delivery.

Applicable statutory cancellation or withdrawal rights are not limited by this operational cancellation procedure.

12. Product Color and Appearance

Product appearance can vary between devices because screens display colors differently.

Lighting and photography can also affect how colors appear on a screen.

A minor display-related color difference does not by itself establish that a product is defective.

If the product received is materially different from its description, color representation, specifications, or product images, contact hello@treequlhaq.com for review.

13. Consumer Rights

Treequlhaq operates from France.

Treequlhaq’s 30-day commercial return policy is separate from any mandatory consumer rights that apply to a particular purchase.

Customers retain consumer rights that cannot legally be excluded or restricted under the law applicable to their purchase.

Where applicable law provides a customer with rights or remedies greater than those provided by this commercial return policy, the applicable mandatory legal requirements take priority.

14. Defective or Non-Conforming Goods

Treequlhaq’s 30-day commercial return period does not eliminate applicable rights concerning defective or non-conforming goods.

When a product is defective, damaged, materially misdescribed, incorrect, or otherwise non-conforming, customers retain the remedies available under applicable law.

Depending on the circumstances and applicable law, these remedies can include:

Repair
Replacement
Price reduction
Refund

Applicable rights concerning defective or non-conforming products can continue after Treequlhaq’s commercial 30-day return period has ended.

Sale prices, discounts, and promotional pricing do not remove applicable rights concerning defective or non-conforming products.

15. Relationship Between Commercial Returns and Consumer Rights

Treequlhaq provides a 30-day commercial return period for eligible products.

This commercial policy does not shorten or eliminate mandatory consumer rights applicable to the purchase.

Where a mandatory legal requirement provides greater protection than Treequlhaq’s commercial return policy, the mandatory legal requirement takes priority.

16. Contact Us

For return requests, damaged or defective product reports, cancellation requests, or refund questions, contact:

Store Name: Treequlhaq

Website: www.treequlhaq.com

Business Location: France

Primary Market: United States

Business Address:
2 B Place des Lavoirs
30350 Lédignan
France

Support Email:
hello@treequlhaq.com

Support Phone:
+33 4 66 60 41 15

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CET/CEST)
Sunday: Closed

Response Time:
1–2 business days

Return Address Notice:
Do not send return packages to the business address unless Treequlhaq Customer Support specifically confirms that address in the return instructions.

Contact hello@treequlhaq.com before mailing a return. Treequlhaq will provide the return destination and instructions applicable to the order.