Refund policy

Last Updated: July 21, 2026

At Treequlhaq, we strive to make your online shopping experience safe, secure, and convenient. This Return & Refund Policy complies with the French Consumer Code (Code de la consommation) and EU distance selling regulations, governing all orders placed through www.treequlhaq.com.

This policy applies to purchases made on www.treequlhaq.com delivered within Metropolitan France.

Under French law, you hold an unconditional 14 calendar-day withdrawal period starting the day you receive your goods, with no need to provide a reason for return.

If we fail to clearly inform you of this withdrawal right prior to purchase, your return window extends to 12 months from delivery date.

All eligible items must be returned unused, unworn, with original tags, intact original packaging, and accompanied by your order proof.

Processing time for returned goods: 3–5 working days after we receive and inspect your parcel. Working days: Monday to Friday, excluding French national public holidays. Cut-off time for return request submission: 18:00 CET. Requests sent after this hour will be processed the next working day. During holiday sales, peak shopping seasons, return inspection timelines may be slightly extended; we will notify you via email for major delays.

If you return goods due to our error (damaged, defective, wrong item shipped), we fully cover all return shipping fees. If you exercise your legal 14-day withdrawal right for personal reasons (change of mind), you are responsible for return delivery charges, as required by French consumer regulations. Free standard delivery fees paid at checkout will be fully refunded alongside product value only when returns are caused by Treequlhaq fault.

Once we approve your return, full refunds will be issued to your original payment method within 14 calendar days (legal mandatory timeline).

Refund processing speed also depends on your bank or payment provider’s internal settlement schedule. We do not offer store credit as a mandatory refund alternative per French law.

The following goods are excluded from the withdrawal right per Article L221-28 of the French Consumer Code and cannot be returned unless defective: Customized, personalized dresses or garments made to your measurements Sealed beauty/lingerie items once the original seal is broken Clearance final-sale products explicitly marked non-refundable on product pages

Upon delivery, inspect your parcel immediately. If items arrive damaged, faulty, or mismatched with your order, contact us at hello@treequlhaq.com within 48 hours of receipt.

Please attach your order number and clear photos of packaging, defects, or incorrect items. We will arrange free return delivery, replacement, or full refund at your choice in compliance with the 2-year legal conformity guarantee (Garantie légale de conformité).

You may cancel any unshipped order by emailing our support team. We cannot guarantee cancellation if the order has entered fulfillment or been dispatched to French logistics carriers.

If your returned package is lost in transit while sent by you, please provide your return tracking number and carrier receipt to us. We will assist you to file a claim with the French postal service (La Poste Colissimo) or private courier. We bear no liability for lost self-sent return parcels.

For return, refund, withdrawal right inquiries:

Brand Name: Treequlhaq

Website: www.treequlhaq.com

Email: hello@treequlhaq.com

Phone: +33 4 36260316

Business Address:

35 Rue des Pins Francs,

Bordeaux, Nouvelle-Aquitaine 33200, France

Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CET

Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.