Shipping policy
Last Updated: September 14, 2026
Treequlhaq provides customers with clear information about order processing, shipping, tracking, and delivery.
This Shipping Policy explains Treequlhaq’s shipping destination, shipping method, processing time, estimated delivery time, shipping cost, tracking procedures, customs information, and procedures for delayed, damaged, or missing shipments.
This policy applies to orders placed through www.treequlhaq.com.
Treequlhaq operates from France.
Shipping Summary
Shipping Destination: United States
Shipping Method: Standard Shipping
Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Standard Shipping Cost: Free — $0.00
Processing Days: Monday – Saturday
Order Cut-Off Time: 6:00 PM Central European Time (CET/CEST)
1. Shipping Destination
Treequlhaq currently provides Standard Shipping to customers in:
United States
Shipping availability is determined by the delivery address entered during checkout.
If a delivery address cannot be selected or accepted during checkout, Treequlhaq cannot accept an order for that address.
2. Shipping Method
Treequlhaq provides Standard Shipping for eligible orders placed through www.treequlhaq.com.
The carrier used for an order is determined by:
- Delivery destination
- Product availability
- Fulfillment location
- Package size and weight
- Carrier service availability
Orders are dispatched through the fulfillment and logistics services assigned to the order.
Express or expedited shipping is available only when such an option is specifically displayed during checkout together with its applicable shipping cost and estimated delivery timeframe.
3. Free Standard Shipping
Treequlhaq provides Free Standard Shipping ($0.00) for eligible orders delivered within the United States.
No Standard Shipping charge is added by Treequlhaq to an eligible order.
Customers can review the shipping method, shipping charge, applicable taxes, and complete order total during checkout before submitting payment.
Free Standard Shipping refers to the shipping charge applied by Treequlhaq.
Any applicable taxes, duties, customs charges, or government charges are addressed separately under the Customs section of this Shipping Policy.
4. Order Processing Time
Orders are processed within:
1–3 business days
Treequlhaq’s order-processing business days are:
Monday – Saturday, excluding applicable public holidays.
Sunday is not counted as an order-processing business day.
Order Cut-Off Time: 6:00 PM Central European Time (CET/CEST).
Orders placed after 6:00 PM CET/CEST begin processing on the next applicable business day.
Processing begins after successful payment authorization.
Order processing includes:
- Order review
- Payment confirmation
- Product preparation
- Packaging
- Transfer to the applicable carrier or logistics provider
Processing time is separate from shipping transit time.
5. Shipping Transit Time
The estimated Standard Shipping transit time is:
6–9 business days after shipment
Shipping transit time begins after the order has completed processing and has been transferred to the applicable carrier or logistics provider.
Carrier business days are determined by the operating schedule of the applicable carrier.
6. Estimated Total Delivery Time
The estimated total delivery time is:
7–12 business days
This consists of:
Order Processing: 1–3 business days
Shipping Transit: 6–9 business days
Therefore:
Estimated Total Delivery Time = Processing Time + Shipping Transit Time
The estimated total delivery period begins after successful payment authorization.
The 6:00 PM CET/CEST order cut-off determines the business day on which order processing begins.
Orders placed after the cut-off begin processing on the next applicable business day.
Delivery estimates are not guaranteed delivery dates.
Carrier delays, weather conditions, public holidays, customs processing, incorrect delivery information, or other delivery disruptions can affect the actual delivery date.
7. Shipping Confirmation and Tracking
After an order is dispatched, Treequlhaq sends a shipping confirmation email to the email address provided during checkout.
The shipping confirmation includes available shipment information such as:
- Order or shipment reference
- Tracking number
- Tracking link or tracking instructions
Tracking information may require additional time to appear after the carrier first receives or scans the shipment.
If a shipping confirmation has not been received after the applicable 1–3 business-day processing period, customers should:
- Check the spam or junk email folder
- Confirm that the email address used for the order is correct
- Contact:
8. Customs, Duties and Import Taxes
Treequlhaq operates from France.
Depending on the fulfillment location and shipment route, an order may cross an international border.
Taxes, duties, or other charges collected directly by Treequlhaq are displayed during checkout before payment is submitted.
If customs duties, import taxes, brokerage fees, or other government charges are not collected by Treequlhaq during checkout, they may be assessed by the applicable customs authority, tax authority, carrier, or other authorized party.
Free Standard Shipping does not by itself mean that an international shipment is exempt from applicable customs duties, import taxes, or government charges.
Customers should review the complete order total and available shipping information during checkout before submitting payment.
Customs authorities control customs-clearance procedures and processing times when customs clearance applies to a shipment.
9. Shipping Address Requirements
Customers are responsible for entering complete and accurate delivery information during checkout.
Customers should verify:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Country
- Telephone number
- Email address
Incomplete or inaccurate delivery information can result in processing delays, unsuccessful delivery, or return of the package.
If a package is returned because of incorrect or incomplete customer-provided address information, Treequlhaq will contact the customer regarding the available reshipping or refund options.
Any additional reshipping charge payable by the customer will be disclosed before payment is requested.
10. Address and Order Changes
Customers who need to correct a shipping address or other order information should contact:
The request should be submitted before the order enters fulfillment or shipment.
Treequlhaq will process an address or order correction when the operational status of the order still permits the requested change.
After shipment, Treequlhaq cannot guarantee that a delivery address can be changed or that a package can be redirected.
Customers can use the tracking information provided with the shipment to contact the carrier about carrier-supported delivery options.
11. Undeliverable and Returned Packages
A package can be returned to the sender because of:
- Incorrect or incomplete delivery address
- Unsuccessful delivery attempts
- Failure to collect the package
- Refusal of delivery
- Local delivery restrictions
- Customs restrictions
Customers should monitor tracking information and follow applicable carrier instructions relating to delivery or collection.
When a package is returned to the sender, Treequlhaq will review the shipment status and provide the available reshipping or refund options.
Applicable mandatory consumer rights concerning delivery failures or carrier errors remain unaffected.
12. Delayed, Lost or Missing Packages
If an order has not arrived within the estimated 7–12 business-day delivery timeframe, customers should review the latest tracking information and contact:
if assistance is required.
For a delayed shipment, Treequlhaq will:
- Review the shipment record
- Review available tracking information
- Submit a carrier or logistics inquiry when required
- Inform the customer of available next steps
If a shipment is confirmed lost before delivery, Treequlhaq will provide an appropriate resolution based on the circumstances and applicable consumer law.
The resolution can include:
- Replacement, when available
- Refund to the original payment method
If tracking shows “Delivered” but the package cannot be located, customers should:
- Verify the delivery address
- Check entrances, mail areas, reception desks, and designated delivery locations
- Ask household members or building staff
- Review available carrier delivery photographs or notices
- Contact Treequlhaq if the package remains missing
Treequlhaq will review available delivery information and submit an applicable carrier inquiry when required.
13. Damaged Packages or Products
Customers who receive a damaged package or product should contact:
Please provide:
- Order number
- Description of the damage
- Photos of the outer packaging when available
- Photos of the shipping label when available
- Photos or videos showing the damaged product when available
Supporting evidence helps Treequlhaq review the shipping or product issue.
When a product is confirmed to have arrived damaged, Treequlhaq will arrange or cover reasonable return shipping and provide the applicable resolution under our Refund Policy and applicable consumer law.
14. Responsibility During Delivery
Treequlhaq remains responsible for addressing shipment and carrier-related delivery issues in accordance with applicable consumer law.
Customers are responsible for providing accurate delivery information and following applicable carrier instructions after shipment.
If a shipment is delayed, lost, damaged, returned, or otherwise affected during delivery, customers should contact Treequlhaq so that the available shipment information can be reviewed.
Nothing in this section limits mandatory consumer rights applicable to the order.
15. Consumer Delivery Rights
Treequlhaq’s estimated 7–12 business-day delivery timeframe does not limit mandatory delivery rights provided under applicable consumer law.
Where applicable law establishes delivery obligations or remedies that provide greater protection than this Shipping Policy, those mandatory legal requirements take priority.
Customers experiencing a delivery problem can contact Treequlhaq using the contact information below.
16. Returns and Contact Information
This Shipping Policy applies to the shipment and delivery of customer orders.
Returns and refunds are governed by Treequlhaq’s Refund Policy.
Do not send a return package to the address printed on a shipping label or to Treequlhaq’s business address unless Treequlhaq Customer Support specifically confirms that address as the return destination.
Contact Treequlhaq before mailing a return:
Store Name:
Treequlhaq
Website:
https://www.treequlhaq.com/
Business Location:
France
Primary Market:
United States
Business Address:
2 B Place des Lavoirs
30350 Lédignan
France
Support Email:
hello@treequlhaq.com
Support Phone:
+33 4 66 60 41 15
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CET/CEST)
Sunday: Closed
Customer Support Response Time:
1–2 business days
Return Address Notice:
Do not mail a return package before contacting hello@treequlhaq.com and receiving the return instructions and return destination applicable to the order.
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